For the best burn and scent throw, we recommend to burn 3-4 hours the first time you light the candle until the melt pool reaches the edge of the vessel.  Trim your wick to ½” before each burn to reduce soot and extend the life of your candle.  Do not burn once there is less than a ½” of wax remaining in the vessel.

Please email us at info@maisoncruz.com with your order number and correct shipping address and we will do our best to update.  Kindly note that once a package has been shipped, we are not able to re-route and are not liable for information that has been inaccurately entered.

We package and ship our orders within 1-3 business days.  Once the parcel has been received by the courier it is typically delivered within 3 business days.

Yes!  Please email us at info@maisoncruz.com with your order number and message to include on a hand-written note.  Please contact us as soon as your order has been submitted to make sure you custom message will be added.  Our packaging slips do not include product pricing.

Please contact us at info@maisoncruz.com with your order number.  We do our best to protect our products in transit but in the rare chance it should arrived damaged, we will provide a replacement.

All of our candles are poured in small batches in New York.  We use fragrances and ingredients that are toxin-free, packaged in plastic-free and recyclable friendly materials.

If you would like to carry Maison Cruz in your store, please contact us info@maisoncruz.com or through our Faire portal https://maisoncruz.faire.com

Yes!  Please contact email us at info@maisoncruz.com with more information we will do our best to accommodate your request.